Edwin Syahputra

PT. Nusantara Compnet Integrator

IT Helpdesk Engineer

Provide technical assistance to users experiencing software & hardware issues, either in person, via phone, email, or remote support.
Identify and resolve technical issues experienced by users, including network connectivity, printer issues, and application errors such as Microsoft 365 products (Word, Excel, PowerPoint, OneDrive, Outlook, etc.).
Track and manage user support requests through the ticket system, ensuring that the Service Level Agreement (SLA) addresses all issues.
Install hardware (PC, laptop, printer, CCTV, Access Card, etc.) and configure software, including office applications, operating systems, and security updates.
Monitor and maintain network systems, servers, and connected devices, ensuring optimal performance and functionality.
Work with infrastructure and support teams to resolve complex network and server issues.
Manage and track laptop inventory, update asset lists, device types, locations, statuses, and assigned users across all Aeon Mall Indonesia branches.

PT. Dynagear Pandu Pratama

Design, build, and manage the company website dynagear.co.id
Troubleshoot, install, configure, and maintain IT devices, including operating systems (Windows, Linux, macOS), software, and hardware (PCs, laptops, printers, Wi-Fi, CCTV, attendance machines, and other IT devices).
Develop the company's IT infrastructure from scratch, including local networks and servers, and coordinate with IT vendors to ensure implementation meets established standards.
Manage and maintain the company's network, including TCP/IP configuration, data sharing, and printer sharing, while ensuring network stability and security through routine monitoring and maintenance.
Administer and ensure the uptime of Cloud Hosting (VPS)-based servers and NAS Storage (Synology) by performing regular data backups.
Provide technical support for all IT needs, both at the head office and branch offices, with fast and effective solutions to IT-related issues.
Configure and manage ERP software (Accurate Desktop), including creating, modifying, and deleting entries, as well as troubleshooting software errors.

PT. Quantum Tera Network

Troubleshooting: Identifying, analyzing, and fixing technical problems with hardware, software, or networks experienced by users.
Installation and Configuration: installing new software and hardware and configuring them according to company needs.
System Maintenance: Performing routine checks, updating systems, monitoring networks, and maintaining data security to ensure IT devices are functioning optimally.
User Support: Providing guidance and training to users regarding the use of technology and resolving technical issues directly or remotely.
Documentation and Reporting: Recording all technical issues handled and reporting to the team or management for evaluation and decision-making.